# How to send a campaign

# How do I send a campaign?

This article explains how to **send or schedule a WhatsApp campaign** to a specific contact segment in Flownally.

### In this article, you will learn how to

- **Send a campaign to a specific audience** from Flownally.
- **Schedule a campaign for a later date and time**.
- Select a WhatsApp sender number and message template.

## Before you start

Before sending a campaign, make sure you have:
- **Owner or Admin role in your Flownally workspace**.
- **Connected at least one WhatsApp phone number**.
- **An active Flownally subscription**.
- An approved WhatsApp message template.
- At least one [saved customer segment](/contacts/create-segment) to send the campaign to.

## How to send a campaign

1. Log in to your Flownally workspace.
2. Go to the **Campaigns** tab.
3. Click **Create campaign**.

![](/help-center/03-campaigns/01-01-campaigns.png)

4. Provide the name of the campaign (optional). Click the **pencil** icon next to **Untitled campaign** at the top, type a name, and press **Enter**.

![](/help-center/03-campaigns/01-03-rename-campaign.png)

5. In the **Audience** step, select the segment you created on the **Contacts** tab to choose who receives the campaign. Flownally shows the customers who currently match it.
6. Click the **Continue** button.

![](/help-center/03-campaigns/01-04-audience.png)

7. In the **Message** step, check the **WhatsApp number** you want to send the campaign from.
8. Select an approved template to send within this campaign and fill in every value under **Message details**. Type `{{` in a value to insert contact details, such as the guest’s name. The **Preview** on the right shows the message.
9. Click the **Continue** button.

![](/help-center/03-campaigns/01-05-message.png)

10. In the **Delivery** step, choose **Send now** or **Schedule for later**. To schedule, pick the **Send date and time**. The campaign uses your current time zone.
11. Click the **Send** or **Schedule** button.

|     |     |
| --- | --- |
|  ![](/help-center/03-campaigns/01-06-delivery%28send%29.png)  |  ![](/help-center/03-campaigns/01-06-delivery%28schedule%29.png)  |

12. Confirm by clicking **Send now** or **Schedule campaign** in the dialog.

![](/help-center/03-campaigns/01-06-send-confirmation.png)

13. Once your campaign has been sent, you will see a real-time summary.

![](/help-center/03-campaigns/01-07-campaign-summary.png)

## What happens after sending a campaign?

After a campaign is sent or scheduled, messages will be delivered to everyone who matches your selected segment when sending starts. You can track how many messages were sent, delivered, and read, and check the status of every recipient directly in your Flownally workspace.

## Troubleshooting

### Campaign fails to send

The connected WhatsApp phone number is disconnected. Reconnect your WhatsApp number and send the campaign again.

### "Campaign not scheduled" message appears

Flownally couldn’t start or schedule the campaign, and it stays a draft. Click **Send** or **Schedule** again.

### No recipients selected

The selected segment contains no contacts with valid WhatsApp numbers. Add valid WhatsApp contacts to the segment and retry.

## Related articles

- [How to create a new customer segment](/contacts/create-segment)
- [How to delete a campaign](/campaigns/delete-campaign)