# How to assign a team to a channel

# How do I assign a team to a channel?

This article explains how to **link a specific team to a communication channel**. Follow these steps to route incoming messages to the right group of agents. This helps manage customer conversations more efficiently.

### In this article, you will learn how to

- **Link a specific team to an active messaging channel**.
- Fix selection issues in the team routing settings.

## Before you start

Before assigning a team to a channel, make sure you have:
- A **connected messaging channel** in your workspace.
- At least one **configured team** in your account.

## How to assign a team to a channel

1. Log in to your Flownally workspace.
2. Go to the **Channels** tab.
3. Click the channel you want to assign a team to.
4. Click on the **Assign team** button.
5. Choose a team from the list.

## What happens after assigning a team to a channel?

After assigning a team to a channel, new incoming conversations from that channel will route directly to the designated team. Your group members can view, manage, and answer these specific messages inside their shared workspace inbox immediately.

## Troubleshooting

### Team list is empty

The team selection menu shows no choices. In that situation, you probably have not created any teams in your account settings yet. Go to your workspace settings to create a team before assigning it.

### Assign button does not work

The assign team button does not react when clicked. The likely cause might be a temporary browser loading lag. To fix that you need to refresh your browser window to fix the page response.

## Related articles

- [How to add a channel](/channels/add-channel)
- [How to unassign a team to a channel](/channels/unassign-team)
- [How to connect WhatsApp to Flownally](/connect-whatsapp-business)
- [How to connect Instagram to Flownally](/connect-instagram)
- [How to connect Messenger to Flownally](/connect-messenger)