# How to disconnect a channel

# How do I disconnect a channel?

This article explains how to **disconnect a messaging channel** from your Flownally workspace. Follow these steps to stop receiving messages from a specific platform. This helps you remove old or unused accounts.

### In this article, you will learn how to

- **Disconnect an existing messaging channel** from your workspace.
- Stop incoming message synchronization for a specific channel.
- Fix basic dashboard errors when removing a platform link.

## Before you start

Before disconnecting a channel, make sure you have:
- **Admin access to your Flownally workspace**.
- Stable internet connection.

> **Important:** Disconnecting a channel **will stop all automated chatbots and journeys** linked to that specific platform instantly.

## How to disconnect a channel

1. Log in to your Flownally workspace.
2. Go to the **Channels** tab.
3. Hover over a channel.
4. Click on the **Disconnect** icon.

## What happens after disconnecting a channel?

After disconnecting a channel, new messages from that platform will no longer appear in your Flownally shared inbox. Active chatbots linked to this channel will stop responding to customers immediately.

## Troubleshooting

### Disconnect icon does not appear

The disconnect icon is missing when you hover over the item. Sometimes browser cache can get delayed. Fix this by clearing your browser cache and reloading the page.

### Channel stays in the list

The channel remains visible after you click disconnect. This can happen, when a server has temporary synchronization lag. Refresh your browser window to see the updated status.

## Related articles

- [How to unassign a team to a channel](/channels/unassign-team)
- [How to add a channel](/channels/add-channel)
- [How to assign a team to a channel](/channels/assign-team)