# How to jump to another block in a chatbot

# How do I jump to another block in a chatbot?

This article explains how to **link distant steps in your chatbot**. Follow these steps to bypass linear tracks and route users to any block. This helps you build efficient conversation loops.

### In this article, you will learn how to

- **Add a Jump to... block** to your journey.
- Link your current automation step to a different destination block.
- Fix connection errors inside the chatbot builder.

## Before you start

Before jumping to another block in a chatbot, make sure you have an **existing chatbot** to **add a Jump to... block**.

## How to jump to another block in a chatbot

1. Log in to your Flownally workspace.
2. Go to the **Chatbots** tab.

![](/help-center/04-chatbots/02-01-paused-chatbots-list.png)

3. Click an existing chatbot to edit it, or[create a new one](/chatbots/create-chatbot) to open the editor automatically.

![](/help-center/04-chatbots/07-chatbot-blocks/01-01-opened-paused-chatbot.png)

4. Click on **+** icon to add a new block.
5. Choose the **Jump to...** block.

![](/help-center/04-chatbots/07-chatbot-blocks/10-01-select-jump-to-block.png)

6. **Click on the block** you want the chatbot to jump to.

![](/help-center/04-chatbots/07-chatbot-blocks/10-02-jump-to-redirection.png)

## What happens after jumping to another block in a chatbot?

After jumping to another block in a chatbot, the assistant transfers the customer to your target step instantly. The workflow continues seamlessly from that destination point without any manual lag.

## Troubleshooting

### Start block cannot be selected

You can't restart the chatbot while it's in progress. You must connect the **Jump to... block** to another block, such as the one immediately after the **Start block**.

### **Couldn't activate this chatbot** when trying to activate the chatbot

This occurs because a **Jump to... block** is left without a destination. You need to click the block and select a target block to fix the error.

## Related articles

- [How to create a block in a chatbot to send interactive messages](/chatbots/chatbot-blocks/send-rich-message-block)
- [How to create a block in a chatbot to split it](/chatbots/chatbot-blocks/split-by-condition-block)
- [How to create a block in a chatbot to detect customer's intent](/chatbots/chatbot-blocks/intent-detector-block)
- [How to jump to another block in a journey](/journeys/journey-blocks/jump-to-block)