# How to create a block in a chatbot to transfer chat to human

# How do I create a block in a chatbot to transfer chat to human?

This article explains how to **hand over a chatbot conversation to a live agent**. Follow these steps to assign the chat to a specific person or team. This ensures complex customer inquiries get human support.

### In this article, you will learn how to

- **Add a Transfer to human block** to your chatbot.
- Configure target agent or team assignments.
- Resolve assignment failures in the inbox.

## Before you start

Before creating a block in a chatbot to transfer chat to human, make sure you have:
- An **existing chatbot** to **add a Transfer to human block**.
- Configured workspace teams or agent profiles.

## How to create a block in a chatbot to transfer chat to human

1. Log in to your Flownally workspace.
2. Go to the **Chatbots** tab.

![](/help-center/04-chatbots/02-01-paused-chatbots-list.png)

3. Click an existing chatbot to edit it, or[create a new one](/chatbots/create-chatbot) to open the editor automatically.

![](/help-center/04-chatbots/07-chatbot-blocks/01-01-opened-paused-chatbot.png)

4. Click on **+** icon to add a new block.
5. Choose the **Transfer to human** block.

![](/help-center/04-chatbots/07-chatbot-blocks/06-01-select-transfer-to-human-block.png)

6. Choose between transferring to a different agent within the same team, or to another team.

![](/help-center/04-chatbots/07-chatbot-blocks/06-02-transfer-to-human-block.png)

## What happens after creating a block in a chatbot to transfer chat to human?

After creating a block in a chatbot to transfer chat to human, the assistant can escalate conversations instantly. The system moves the live chat to your shared inbox and alerts the assigned team.

## Troubleshooting

### Chat fails to assign

This can happen when the chosen team was deleted from your workspace. To fix that you must open the block and select an active team.


## Related articles

- [How to create a block in a chatbot to send messages](/chatbots/chatbot-blocks/send-message-block)
- [How to create a block in a chatbot to send interactive messages](/chatbots/chatbot-blocks/send-rich-message-block)
- [How to create a block in a chatbot to wait for a customer response](/chatbots/chatbot-blocks/wait-block)
- [How to create a block in a chatbot to split it](/chatbots/chatbot-blocks/split-by-condition-block)
- [How to create a block in a chatbot to detect customer's intent](/chatbots/chatbot-blocks/intent-detector-block)