# How to create a block in a chatbot to update tags

# How do I create a block in a chatbot to update tags?

This article explains how to **adjust contact tags automatically within a chatbot**. Follow these steps to add or clear labels during a conversation. This helps your team track customer status in real-time.

### In this article, you will learn how to

- **Add an Update Tags block** to your chatbot.
- Configure tags to be added or removed automatically.
- Fix common setup errors inside the block configuration.

## Before you start

Before creating a block in a chatbot to update tags, make sure you have:
- An **existing chatbot** to **add an Update Tags block**.
- Pre-configured tags in your account to assign or remove them automatically.

## How to create a block in a chatbot to update tags

1. Log in to your Flownally workspace.
2. Go to the **Chatbots** tab.

![](/help-center/04-chatbots/02-01-paused-chatbots-list.png)

3. Click an existing chatbot to edit it, or[create a new one](/chatbots/create-chatbot) to open the editor automatically.

![](/help-center/04-chatbots/07-chatbot-blocks/01-01-opened-paused-chatbot.png)

4. Click on **+** icon to add a new block.
5. Choose the **Update Tags** block.

![](/help-center/04-chatbots/07-chatbot-blocks/07-01-select-update-tags-block.png)

6. Choose whether and what **tags will be added** to the contact.
7. Choose whether and what **tags will be removed** to the contact.

![](/help-center/04-chatbots/07-chatbot-blocks/07-02-update-tags-block.png)

## What happens after creating a block in a chatbot to update tags?

After creating a block in a chatbot to update tags, your assistant adjusts contact labels automatically. The system applies or removes the chosen tags when a user reaches this step.

## Troubleshooting

### Tags do not update on contacts

This occurs because the chosen **tag was deleted from your main settings**. You must **create the tag again** in your workspace settings and reselect it in the block.

## Related articles

- [How to create a block in a chatbot to split it](/chatbots/chatbot-blocks/split-by-condition-block)
- [How to create a block in a chatbot to transfer chat to human](/chatbots/chatbot-blocks/transfer-to-human-block)
- [How to create a block in a chatbot to detect customer's intent](/chatbots/chatbot-blocks/intent-detector-block)
- [How to create a block in a journey to update tags](/journeys/journey-blocks/update-tags-block)