# How to pause a chatbot

# How do I pause a chatbot?

This article explains how to **temporarily turn off an activated chatbot**. Follow these steps to stop your assistant safely. This ensures no automated messages go out while you update your setup.

### In this article, you will learn how to

- **Pause an activated chatbot** to change its status,
- Understand how pausing affects ongoing customer chats.
- Fix common display errors when stopping an assistant.

## Before you start

Before pausing a chatbot, make sure you have:
- An **active chatbot** currently running in your Flownally workspace.

> **Important:** Pausing a journey **stops any new customers** from triggering automated replies. Customers who are already in a **conversation path** will continue it.

## How to pause a chatbot

1. Log in to your Flownally workspace.
2. Go to the **Chatbots** tab.
3. Click on one of the existing chatbots.
4. Click on the **Pause** button in the upper right corner.
5. Click on the **Pause chatbot** in the newly opened window.

## What happens after pausing a chatbot?

After pausing a chatbot, your automated assistant stops running immediately and will not reply to new customer messages. The system safely freezes the workflow in the background so your team can make updates without sending accidental messages.

## Troubleshooting

### The Pause icon is unresponsive

The **Pause** button does not react when clicked. This is usually caused by a **temporary local browser lag** or a brief drop in your internet network that stalls the dashboard response. To resolve this, **refresh your browser window** and attempt to click the pause icon again to sync the status update.

### The chatbot is not visible in your list

The chatbot appears to be completely missing from your dashboard view. This usually happens when you have the **Active** checked in the **Status** filter, which automatically hides any paused workflows. To fix this, click on the **Reset** at the top of the Chatbots tab, next to the **Status** filter to instantly reveal it.

## Related articles

- [How to activate a chatbot](/chatbots/activate-chatbot)
- [How to view a version history of a chatbot](/chatbots/view-version-history)
- [How to delete a chatbot](/chatbots/delete-chatbot)