# How to connect WhatsApp

# How do I connect WhatsApp?

This article explains how you can **add a WhatsApp Business number** to Flownally. By connecting this channel, you can manage all incoming WhatsApp messages directly from your shared inbox alongside other channels. This integration allows your team to keep all interactions organized in one place.

### In this article, you will learn how to

- **Connect your WhatsApp Business number** to Flownally.
- Check whether the connection is active.
- Confirm that messages appear in your shared Inbox.
- Troubleshoot common connection issues.

## Before you start

Before connecting WhatsApp number to Flownally, make sure you have:
- **Admin access to your Flownally workspace**.
- **Access to the phone number** you want to connect.
- **Permission to manage your Meta Business Portfolio**.
- Stable internet connection.

> **Important:** You need **admin permissions in Meta Business Suite** to connect WhatsApp.

## How to connect WhatsApp

1. Log in to your Flownally workspace.
2. Go to **Channels**.
3. Click **Connect WhatsApp**.
4. **Log in to your Meta account**.
5. Choose or create a new **Meta Business Portfolio** and **WhatsApp Business account**.
6. Add a new **phone number**.
7. Provide the **verification code**.
8. **Confirm the permissions**.
9. Click **Add payment method** to add it to your new WhatsApp Business account in Meta now, or click **Finish** to finish adding your number.

> **Important:** You need to **[add a payment method](/connect-whatsapp-business/adding-payment-method-to-waba)** to your WhatsApp Business Account in Meta, to start sending messages.

10. Return to Flownally and **wait a few minutes** for Flownally to integrate with Meta.
11. **Choose the number** you want to add.

## What happens after connecting WhatsApp?

After connecting WhatsApp, new WhatsApp conversations will appear in your Flownally shared inbox. Your team can reply to those conversations and manage them alongside Instagram and Messenger messages.

## Troubleshooting

### WhatsApp does not appear in my Flownally inbox

WhatsApp messages do not appear in your inbox. This can happen when the the channel is not active. Check whether the channel is active in the **Channels** tab. If the connection is inactive, **reconnect WhatsApp** and confirm that you completed all Meta authorization steps.

### I cannot connect my WhatsApp Business account (WABA)

You cannot connect your WABA. This usually happens when you do not have the right permissions in Meta Business Manager. Make sure you have **admin access to the WABA** and **permission to manage business integrations**.

## Related articles

- [How to add payment method to WhatsApp Account](/connect-whatsapp-business/adding-payment-method-to-waba)
- [How to connect Instagram to Flownally](/connect-instagram)
- [How to connect Messenger to Flownally](/connect-messenger)