# How to create an entry point in a journey

# How do I create an entry point in a journey?

This article explains how to **set up a Start block** for an automation workflow. Follow these steps to configure the exact trigger that kicks off your journey. This ensures your customer interactions begin automatically based on specific events.

### In this article, you will learn how to

- **Configure a Start block** as the entry point for your automation.
- Select from six trigger options to launch your workflow.
- Resolve initial setup issues on your starting journeys.

## Before you start

Before creating an entry point in a journey, make sure you have an **opened journey** to set up an entry point.

## How to create an entry point in a journey

1. Log in to your Flownally workspace.
2. Go to the **Journeys** tab.

![](/help-center/03-journeys/02-01-paused-journeys-list.png)

3. Click an existing journey to edit it, or[create a new one](/journeys/create-journey) to open the editor automatically.

![](/help-center/03-journeys/07-journey-blocks/01-01-opened-paused-journey.png)

4. You can choose from six options:
	- New contact.
	- Conversation started.
	- Conversations closed.
	- Tag changed.
	- Field changed.
	- Specific action happens - starts the journey **after a specific event occurs**.

![](/help-center/03-journeys/07-journey-blocks/01-02-start-block.png)

## What happens after creating an entry point in a journey?

After creating an entry point in a journey, your automation workflow gains a defined starting trigger. The system watches for your chosen customer action in the background and automatically forces matching contacts into the journey.

## Troubleshooting

### Start block options do not open

This is caused by a **temporary browser glitch**. You must **refresh your browser window** and click the block again to see the choices.

### **Configuration incomplete** when trying to activate the journey

This is likely because only the starting point is configured, and the journey requires action blocks to function. To fix this, add more blocks to the journey and try activating it again.

## Related articles

- [How to create a block in a journey to send messages](/journeys/journey-blocks/send-message-block)
- [How to create a block in a journey to update tags](/journeys/journey-blocks/update-tags-block)
- [How to create a block in a journey to split it](/journeys/journey-blocks/split-by-condition-block)
- [How to create an entry point in a chatbot](/chatbots/chatbot-blocks/start-block)