# How to check the bots report

# How do I check the bots report?

This article helps you review bot interaction volume, measure customer automation share, and track human routing rates.

### In this article, you will learn how to

- Track customer sessions handled by bots.
- Analyze the percentage of sessions routed to human agents.
- Evaluate individual bot activity across your channels.

## Before you start

Before checking the bots report, make sure you have:
- **Owner or Admin role in your Flownally workspace**.
- At least **one active bot** configured in your workspace.
- Incoming customer sessions routed to bots.

## How to check the bots report

1. Log in to your Flownally workspace.
2. Go to the **Reports** tab.

![](/help-center/09-reports/01-01-reports-tab.png)

3. Click the **Bots** section.

![](/help-center/09-reports/02-01-bots-report.png)

> **Important:** **Last 28 days** and **Last 7 days** show results for full days only and don’t include today.

### Key metrics explained

- **Sessions using bots**: Total customer conversations involving an automated bot. Each session counts once. The timeline groups sessions by their first customer message and updates that day with later activity.
- **Share of customer sessions**: Percentage of overall incoming sessions handled by bots. A single session can appear in more than one bot row if multiple bots participated.
- **Routed to a human**: Bot sessions escalated to human agents. Routing to a human does not mean an agent replied or that the issue was resolved.

## Troubleshooting

### Bot name displays as unavailable

The bot was deleted or modified recently. Check your active bot list to verify the bot ID.

### Human routing rate is unexpectedly high

Your bot flows lack specific fallback steps or answer paths. Review your bot fallback settings and trigger steps.

## Related articles

- [How to check the sessions report](/reports/sessions-report)
- [How to check the campaigns report](/reports/campaigns-report)
- [How to check the journeys report](/reports/journeys-report)