# How to create a new tag

# How do I create a new tag?

This article explains how to **create a new customer tag in your settings**. Follow these steps to generate custom labels for your audience. This helps you group and organize your contacts efficiently.

### In this article, you will learn how to

- **Create a new customer tag in your workspace**.
- Resolve errors during the tag creation process.

## Before you start

Before removing a tag, make sure you have:
- A unique name chosen for your new label.

> **Important:** Tag names must be unique. The system will reject duplicate names.

## How to create a new tag

1. Log in to your Flownally workspace.
2. Go to the **Settings** tab.
3. Go to the **Customer tags** section.
4. Click on the **Create tag** button.
5. Provide a **name** for the new tag.
6. Click on the **Create tag** button.

## What happens after creating a new tag?

After creating a new tag, the new label appears in your customer tags list. You can now apply this tag to your contacts manually or use it inside your chatbot workflows.

## Troubleshooting

### A tag with this name already exists

The system displays an error when saving the label. This happens because the chosen name already exists in your workspace. You must type a different unique name to complete the process.

### Button unresponsive

The create button does not respond when clicked. This is caused by a temporary browser loading issue. You need to refresh your dashboard tab and try again.

## Related articles

- [How to remove a tag](/settings/custom-data/remove-tag)
- [How to create a new custom field](/settings/custom-data/create-field)
- [How to change customer data from the Inbox](/inbox/customer-data)
- [How to change customer data from the Contacts](/contacts/customer-data)