How to disconnect a channel
How do I disconnect a channel?
This article explains how to disconnect a messaging channel from your Flownally workspace. Follow these steps to stop receiving messages from a specific platform. This helps you remove old or unused accounts.
In this article, you will learn how to
- Disconnect an existing messaging channel from your workspace.
- Stop incoming message synchronization for a specific channel.
- Fix basic dashboard errors when removing a platform link.
Before you start
Before disconnecting a channel, make sure you have:
- Admin access to your Flownally workspace.
- Stable internet connection.
Important: Disconnecting a channel will stop all automated chatbots and journeys linked to that specific platform instantly.
How to disconnect a channel
- Log in to your Flownally workspace.
- Go to the Channels tab.
- Hover over a channel.
- Click on the Disconnect icon.
What happens after disconnecting a channel?
After disconnecting a channel, new messages from that platform will no longer appear in your Flownally shared inbox. Active chatbots linked to this channel will stop responding to customers immediately.
Troubleshooting
Disconnect icon does not appear
The disconnect icon is missing when you hover over the item. Sometimes browser cache can get delayed. Fix this by clearing your browser cache and reloading the page.
Channel stays in the list
The channel remains visible after you click disconnect. This can happen, when a server has temporary synchronization lag. Refresh your browser window to see the updated status.