How to activate a chatbot
How do I activate a chatbot?
This article explains how to turn on a chatbot workflow. Follow these steps to change your chatbot from a draft to a live status. This ensures your chatbot starts responding to customer messages automatically.
In this article, you will learn how to
- Activate a draft chatbot to make it live.
- Launch automated responses for customer messages.
- Fix errors that stop your chatbot from starting.
Before you start
Before activating a chatbot, make sure you have:
- A fully configured chatbot saved as a draft.
- At least one active messaging channel connected to your workspace to send the automated responses.
How to activate a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click on one of the existing chatbots.
- Click on the Activate button in the upper right corner.
- Click on the Activate chatbot in the newly opened window.
What happens after activating a chatbot?
After activating a chatbot, your automated assistant goes live and works automatically whenever customers send messages. The system tracks customer inputs in the background and instantly delivers targeted replies without any manual effort from your team.
Troubleshooting
Chatbot can't be activated yet
An error message pops up and blocks activation when you click the Activate icon. This means that at least one block in your chatbot workflow is missing required information. Look for any highlighted blocks on your canvas, fill in the missing details, and click activate again.
Couldn't activate this chatbot. Try again
An error message pops up and blocks activation when you click the Activate icon. The likely cause is the Jump to... block being disconnected from the next block. Look for any disconnected Jump to... blocks, connect them to the appropriate steps, and click Activate again.