How to rename a chatbot
How do I rename a chatbot?
This article explains how to change the name of an existing chatbot. Follow these steps to give your chatbot a new title. This helps keep your assistants organized.
In this article, you will learn how to
- Change the title of any existing chatbot.
- Save your new chatbot name successfully.
- Fix common issues when updating a chatbot name.
Before you start
Before renaming a chatbot, make sure you have:
- An existing chatbot in your workspace.
How to rename a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click on one of the existing chatbots.
- Click on the pencil next to the chatbot name in the upper left corner.
- Type new name of the chatbot.
- Click enter to save the change.
What happens after renaming a chatbot?
After renaming a chatbot, the new title updates instantly across your workspace. The system saves the change immediately without pausing any live chat conversations. Your team will see the updated name in the chatbot list right away.
Troubleshooting
Name does not save
The new name disappears after you press enter. This happens because of a temporary network connection drop. You need to refresh your browser page and type the name again.
Pencil icon is missing
You click on a journey but cannot see the pencil icon next to the name. This is usually caused by a temporary browser display lag. You should clear your browser cache and reload the tab to fix it.