How to jump to another block in a chatbot
How do I jump to another block in a chatbot?
This article explains how to link distant steps in your chatbot. Follow these steps to bypass linear tracks and route users to any block. This helps you build efficient conversation loops.
In this article, you will learn how to
- Add a Jump to... block to your journey.
- Link your current automation step to a different destination block.
- Fix connection errors inside the chatbot builder.
Before you start
Before jumping to another block in a chatbot, make sure you have an existing chatbot to add a Jump to... block.
How to jump to another block in a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click an existing chatbot to edit it, orcreate a new one to open the editor automatically.
- Click on + icon to add a new block.
- Choose the Jump to... block.
- Click on the block you want the chatbot to jump to.
What happens after jumping to another block in a chatbot?
After jumping to another block in a chatbot, the assistant transfers the customer to your target step instantly. The workflow continues seamlessly from that destination point without any manual lag.
Troubleshooting
Start block cannot be selected
You can't restart the chatbot while it's in progress. You must connect the Jump to... block to another block, such as the one immediately after the Start block.
Couldn't activate this chatbot when trying to activate the chatbot
This occurs because a Jump to... block is left without a destination. You need to click the block and select a target block to fix the error.