How to jump to another block in a chatbot
How do I jump to another block in a chatbot?
This article explains how to link distant steps in your chatbot. Follow these steps to bypass linear tracks and route users to any block. This helps you build efficient conversation loops.
In this article, you will learn how to
- Add a Jump to... block to your chatbot.
- Link your current automation step to a different destination block.
- Fix connection errors inside the chatbot builder.
Before you start
Before jumping to another block in a chatbot, make sure you have an existing chatbot to add a Jump to... block.
How to jump to another block in a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click an existing chatbot to edit it, or create a new one to open the editor automatically.
- Click on Add step after a block or path to add a new block.
- Choose the Jump to... block.
- Click on the block you want the chatbot to jump to. Press Esc to cancel.
- The path now shows the name of the target block, and a dashed line connects it to that block.
What happens after jumping to another block in a chatbot?
After jumping to another block in a chatbot, the assistant transfers the customer to your target step instantly. The workflow continues seamlessly from that destination point without any manual lag.
Troubleshooting
Start block cannot be selected
You can't restart the chatbot while it's in progress. You must connect the Jump to... block to another block, such as the one immediately after the Start block.
Chatbot can't be activated yet when trying to activate the chatbot
This occurs when a Jump to... block points to a step that was deleted. The block shows This branch points to a deleted step. Add a new Jump to... block on that path and select an existing target block.