How to create a block in a chatbot to wait for a customer response
How do I create a block in a chatbot to wait for a customer response?
This article explains how to pause your chatbot until a customer answers. Follow these steps to keep the assistant waiting at a specific step. This ensures your conversation moves forward only when a response arrives.
In this article, you will learn how to
- Add a Wait block to your chatbot.
- Hold the conversation path effectively.
- Fix issues with stuck chat sessions.
Before you start
Before creating a block in a chatbot to wait for a customer response make sure you have:
- An existing chatbot to add a Wait block.
- A next step or action that is to follow after the wait.
How to create a block in a chatbot to wait for a customer response
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click an existing chatbot to edit it, orcreate a new one to open the editor automatically.
- Click on + icon to add a new block.
- Choose the Wait for reply block.
- The block will stop the chatbot from working until the customer sends a message.
What happens after creating a block in a chatbot to wait for a customer response?
After creating a block in a chatbot to wait for a customer response, the assistant pauses the conversation automatically when a customer reach this step. It monitors the chat session and resumes the workflow as soon as the user sends an answer.
Troubleshooting
Chatbot stays paused forever
This may be because you haven't added another block after the Wait for reply block. In this case, you need to add a block after the Wait for reply block in the chatbot editor.
Chatbot remains paused forever, even if a block is added after it
The main reason may be the lack of customer response. An agent must manually take over the conversation in the inbox.