How to create an entry point in a chatbot
How do I create an entry point in a chatbot?
This article explains how to create a starting entry point for your chatbot. Follow these steps to choose a starting trigger. This ensures your chatbot launches automatically for customers.
In this article, you will learn how to
- Configure a Start block as the entry point for your chatbot.
- Select between tracking all conversations or a specific team.
- Resolve initialization and setup error messages.
Before you start
Before creating an entry point in a chatbot, make sure you have an opened chatbot to set up an entry point.
How to create an entry point in a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click an existing chatbot to edit it, orcreate a new one to open the editor automatically.
- Click on the Start block to choose the trigger that will start the chatbot.
- You can choose from two options:
- All conversations
- Specific team
What happens after creating an entry point in a chatbot?
After creating an entry point in a chatbot, the system establishes a trigger for your assistant. The chatbot will monitor incoming messages and launch automatically when a conversation matches your settings.
Troubleshooting
Start block options do not open
This is caused by a temporary browser glitch. You must refresh your browser window and click the block again to see the choices.
Configuration incomplete when trying to activate the chatbot
This is likely because only the starting point is configured, and the chatbot requires action blocks to function. To fix this, add more blocks to the chatbot and try activating it again.