How to create an entry point in a chatbot
How do I create an entry point in a chatbot?
This article explains how to create a starting entry point for your chatbot. Follow these steps to choose which conversations start the chatbot. This ensures your chatbot launches automatically for customers.
In this article, you will learn how to
- Configure a Start block as the entry point for your chatbot.
- Select between answering all conversations or selected teams.
- Set the default behavior for the whole chatbot.
- Resolve initialization and setup error messages.
Before you start
Before creating an entry point in a chatbot, make sure you have an opened chatbot to set up an entry point.
How to create an entry point in a chatbot
- Log in to your Flownally workspace.
- Go to the Chatbots tab.
- Click an existing chatbot to edit it, or create a new one to open the editor automatically.
- Click on the Start block to open its settings.
- In Answers, choose which conversations start the chatbot:
- All conversations
- Selected teams: click Add team and choose one or more teams.
- Optionally, in Chatbot defaults, set the usual behavior for all steps. Individual steps can override it:
- Replies and forms: how long the chatbot waits for a reply.
- Link clicks: how long the chatbot waits for a link click.
- Message fallback: what happens when the customer sends a message the chatbot doesn't expect.
What happens after creating an entry point in a chatbot?
After creating an entry point in a chatbot, the system establishes a trigger for your assistant. Once the chatbot is active, it starts automatically when a new conversation matches your settings.
Troubleshooting
Start block options do not open
This is caused by a temporary browser glitch. You must refresh your browser window and click the block again to see the choices.
Chatbot can't be activated yet when trying to activate the chatbot
This is likely because only the starting point is configured, and the chatbot requires at least one step after the Start block. To fix this, add more blocks to the chatbot and try activating it again.
Another chatbot already answers these conversations
Only one active chatbot can answer the same conversations. Choose other teams in the Start block, or pause the chatbot that already answers them.