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How to activate a journey

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How do I activate a journey?

This article explains how to turn on an automated journey in your Flownally workspace. Follow these steps to take your automation out of draft mode and make it live. This ensures your customers instantly trigger automated actions based on their behavior.

In this article, you will learn how to

  • Activate a journey to move it from draft to live status.
  • Troubleshoot basic activation errors or missing configurations.

Before you start

Before activating a journey, make sure you have:

  • A fully configured journey saved as a draft.
  • At least one active messaging channel connected to your workspace to send the automated responses.

How to activate a journey

  1. Log in to your Flownally workspace.
  2. Go to the Journeys tab.
  3. You have two options on how to activate a journey:
    • From the journeys list:
      1. Hover over the journey.
      2. Click on the Activate icon.
    • From the journey editor:
      1. Click on one of the existing journeys.
      2. Click on the Activate button in the upper right corner.
      3. Click on the Activate journey in the newly opened window.

What happens after activating a journey?

After a journey is activated, your automation goes live and works automatically whenever specific events occur for each customer. The system tracks customer actions in the background, instantly delivering targeted messages and guiding individual user paths without any manual effort from your team.

Troubleshooting

Journey can't be activated yet

An error message pops up and blocks activation when you click the Activate icon. This means that at least one block in your journey workflow is missing required information. Look for any highlighted blocks on your journeys, fill in the missing details, and click Activate again.

Couldn't activate this journey. Try again

An error message pops up and blocks activation when you click the Activate icon. The likely cause is the Jump to... block being disconnected from the next block. Look for any disconnected Jump to... blocks, connect them to the appropriate steps, and click Activate again.

Journey is active but not triggering for customers

The journey status is live, but customers aren't entering the workflow. This might be caused by disconnected messaging channel or the specific customer event criteria are mismatched. Verify your channel connection status in your workspace settings and double-check that the customer event exactly matches your journey's trigger conditions.

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