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How to pause a journey

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How do I pause a journey?

This article explains how to temporarily pause an active automation workflow in your Flownally workspace. Follow these steps to stop your journey safely and ensure no unexpected automated messages are sent. This allows you to review or modify your setup without affecting future customer interactions.

In this article, you will learn how to

  • Pause a live journey.
  • Understand how pausing affects customers currently moving through your workflow.
  • Resolve common errors encountered when trying to pause a live automation.

Before you start

Before pausing a journey, make sure you have:

  • An active journey currently running in your Flownally workspace.

Important: Pausing a journey stops any new customers from entering the workflow immediately. Customers who are already in the middle of a workflow will continue the journey.

How to pause a journey

  1. Log in to your Flownally workspace.
  2. Go to the Journeys tab.
  3. You have two options on how to pause a journey:
    • From the journeys list:
      1. Hover over the journey.
      2. Click on the Pause icon.
    • From the journey editor:
      1. Click on one of the existing journeys.
      2. Click on the Pause button in the upper right corner.

What happens after pausing a journey?

After a journey is paused, your custom automation stops running immediately and no new customer events will trigger automated actions. The system safely freezes the workflow in the background, ensuring your team can make updates or review the setup without sending any accidental messages to your users.

Troubleshooting

The Pause icon is unresponsive

The Pause button does not react when clicked. This is usually caused by a temporary local browser lag or a brief drop in your internet network that stalls the dashboard response. To resolve this, refresh your browser window and attempt to click the pause icon again to sync the status update.

The journey is not visible in your list

The journey appears to be completely missing from your dashboard view. This usually happens when you have the Active checked in the Status filter, which automatically hides any paused workflows. To fix this, click on the Reset at the top of the Journeys tab, next to the Status filter to instantly reveal it.

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