How to create a block in a journey to split it
How do I create a block in a journey to split it?
This article explains how to use a Split by condition block to divide an automation workflow. Follow these steps to route your contacts into different paths based on specific criteria. This ensures your customers receive highly relevant messages tailored to their data.
In this article, you will learn how to
- Add a Split by condition block to your journey.
- Configure conditional branches using tags, contact details, custom fields, events, or message status.
- Fix setup problems inside the block settings.
Before you start
Before creating a block in a journey to split it, make sure you have:
- An existing journey to add a Split by condition block.
- Customer data or tags ready in your workspace to route contacts into different branches.
How to create a block in a journey to split it
- Log in to your Flownally workspace.
- Go to the Journeys tab.
- Click an existing journey to edit it, or create a new one to open the editor automatically.
- Click on Add step at the end of a path, or on the + icon between two blocks, to add a new block.
- Choose the Split by condition block.
- In Choose a condition type, choose a condition for the journey to split:
- Contact tag
- Contact detail
- Custom field
- Event
- Message status
- Complete the condition, for example has tag and Late check-in. The summary below shows who follows each path: contacts who match the condition follow the Yes path, and all other contacts follow the No path.
Important: You can use the advanced mode for splitting a journey by condition. Click Use advanced mode to write an expression instead. Use Expression help for examples, and click Back to simple mode to return to the condition builder.
What happens after creating a block in a journey to split it?
After creating a block in a journey to split it, your workflow divides into a Yes and a No path. Click Add step on each path to decide what happens next. The system checks each contact's data in the background and instantly sends them down the correct path.
Troubleshooting
Contacts go down the wrong path
This occurs because your condition values do not match the contact data exactly. You need to verify your condition criteria and make sure they match your contact data.
The step is highlighted when trying to activate the journey
This happens because your condition is incomplete or your written expression contains incorrect formatting or typos. Complete the condition or check your expression syntax in advanced mode, then activate the journey again.