How to jump to another block in a journey
How do I jump to another block in a journey?
This article explains how to use a Jump to... block in an automation workflow. Follow these steps to move contacts automatically from one part of your journey to another. This helps you reuse existing blocks and connect your conversational paths cleanly.
In this article, you will learn how to
- Add a Jump to... block to your journey.
- Link your current automation step to a different destination block.
- Fix connection errors inside the workflow builder.
Before you start
Before jumping to another block in a journey, make sure you have an existing journey to add a Jump to... block.
How to jump to another block in a journey
- Log in to your Flownally workspace.
- Go to the Journeys tab.
- Click an existing journey to edit it, orcreate a new one to open the editor automatically.
- Click on + icon to add a new block.
- Choose the Jump to... block.
- Click on the block you want the journey to jump to.
What happens after jumping to another block in a journey?
After jumping to another block in a journey, the workflow redirects contacts to your chosen step automatically. The system moves users to the new path instantly in the background. Your automation continues running smoothly without any manual work from your team.
Troubleshooting
Start block cannot be selected
You can't restart the journey while it's in progress. You must connect the Jump to... block to another block, such as the one immediately after the Start block.
Couldn't activate this journey when trying to activate the journey
This occurs because a Jump to... block is left without a destination. You need to click the block and select a target block to fix the error.