How to create a block in a journey to pause it
How do I create a block in a journey to pause it?
This article explains how to use a Wait block to pause an automation workflow. Follow these steps to hold contacts at a specific step in your journey. This ensures your messages go out at the right time.
In this article, you will learn how to
- Add a Wait block to your journey.
- Choose from three timing choices to pause your workflow.
- Fix setup problems inside the block settings.
Before you start
Before creating a block in a journey to pause it, make sure you have an existing journey to add a Wait block.
How to create a block in a journey to pause it
- Log in to your Flownally workspace.
- Go to the Journeys tab.
- Click an existing journey to edit it, or create a new one to open the editor automatically.
- Click on Add step at the end of a path, or on the + icon between two blocks, to add a new block.
- Choose the Wait block.
- In When to continue, you can choose from three options:
- On a specific date - choose a Date, such as the check-in date of a booking or a date custom field. Optionally, set an Offset and choose Before the date or After the date, for example 1 day before check-in.
- After a period of time - set how long to wait in Wait for, in minutes, hours, or days.
- When a specific action happens - wait until a message sent by this journey is delivered, read, or replied to, or until an event is recorded for the contact. Set a Timeout to decide what happens if the action does not happen in time.
What happens after creating a block in a journey to pause it?
After creating a block in a journey to pause it, your workflow will hold contacts at that specific step automatically. The system tracks the time delay or customer actions in the background and releases them to the next block exactly when your conditions are met. The block shows a short summary of the wait, for example 1d before check_in.
Troubleshooting
Contacts skip the wait block
This occurs because the chosen date is already in the past or the event is misconfigured. You need to check the date the block waits for or verify the event rules to fix it.
No dates to choose in the Date field
The Date list shows date details of the events selected in the Start block and date custom fields. Select the event in the Start block first, or create a date custom field in workspace settings.