How to create a block in a journey pause it
How do I create a block in a journey pause it?
This article explains how to use a Wait block to pause an automation workflow. Follow these steps to hold contacts at a specific step in your journey. This ensures your messages go out at the right time.
In this article, you will learn how to
- Add a Wait block to your journey.
- Choose from three timing choices to pause your workflow.
- Fix setup problems inside the block settings.
Before you start
Before creating a block in a journey pause it, make sure you have an existing journey to add a Wait block.
How to create a block in a journey pause it
- Log in to your Flownally workspace.
- Go to the Journeys tab.
- Click an existing journey to edit it, orcreate a new one to open the editor automatically.
- Click on + icon to add a new block.
- Choose the Wait block.
- You can choose from three options:
- On a specific date
- After a period of time
- When a specific action happens
What happens after creating a block in a journey pause it?
After creating a block in a journey pause it, your workflow will hold contacts at that specific step automatically. The system tracks the time delay or customer actions in the background and releases them to the next block exactly when your conditions are met.
Troubleshooting
Contacts skip the wait block
This occurs because the date option is set to a past time or the event trigger is misconfigured. You need to update the block to a future date or verify the event rules to fix it.